Refund and Cancellation Policy
1. What this policy covers
This policy governs cancellation of, and refunds for, a BlueBeacon Managed Advertising Package — Harbor ($149 per week advertised), Beacon ($299 per week advertised) or Lighthouse ($499 per week advertised). The amount you pay is that price multiplied by the weeks on your order, charged once. Where a different fee has been agreed for your order, the amount you owe is the amount shown on your order and payment confirmation.
It covers what you pay BlueBeacon for advertising and platform services. It does not cover a stay, because BlueBeacon does not sell, arrange, or take payment for one. See section 7.
2. Cancelling a Managed Advertising Package
You may cancel your Advertising Membership Agreement within three (3) calendar days of signing it.
To cancel, send written notice within that three-day period to contact@mybluebeacon.com. A cancellation received within the three-day period is honored, and the amount you paid is refunded in full.
This right is unconditional. It applies whether or not you have signed in to your account, viewed your dashboard, or begun using the platform, and whether or not BlueBeacon has already started preparing your advertisement. Using the service during the first three days does not waive it or reduce your refund.
3. How refunds are processed
Approved refunds are processed within up to thirty (30) calendar days, to the original payment method used for the purchase.
No fee is deducted from an approved refund.
4. After the cancellation period
Once the three-day cancellation period has passed and BlueBeacon has begun performing, the fee is earned and is non-refundable, except where a refund is required by applicable law.
Signing in to your member account is the point at which the advertising service is delivered to you. Your account gives you the dashboard, your advertisement, your listing presentation and your analytics — that is the service you purchased, and signing in is the point at which it is in your hands. BlueBeacon records the date, time and network address of each sign-in, and treats that record as evidence of delivery.
Both conditions must be met. A sign-in during the first three days does not make the fee earned, because the cancellation right in section 2 is unconditional; and the three days passing does not make the fee earned if the service was never made available to you.
BlueBeacon is also deemed to have performed substantial services once you have been contacted regarding an inquiry or an offer.
Termination of an account for violation of the Terms does not create a right to a refund.
5. If no acceptable offer is received
If no acceptable offer is received during your initial 180-day service period, BlueBeacon will provide one additional 180-day service period at no additional cost, provided you submit a renewal request within ten (10) days after the original service period ends.
This is a one-time extension granted on request. It is not automatic, and no charge is raised for it.
6. There is no renewal charge to cancel
A Managed Advertising Package is charged once. It does not auto-renew, does not bill again, and is not a recurring 30-day or monthly subscription. Pricing per week of time advertised decides the size of that single payment; it does not make the charge repeat.
There is therefore no ongoing charge you need to cancel in order to stop being billed. Nothing further is charged after your initial payment.
7. Stays are not covered by this policy
BlueBeacon does not collect or process payment for a stay between a member and a visitor, and does not hold those funds.
Any cancellation of, or refund for, a stay is a matter between the member and the visitor, on whatever terms the two of them agreed directly. BlueBeacon sets no cancellation policy for a stay and cannot issue a refund of money it did not collect.
Agree cancellation and refund terms in writing with the other party before any money changes hands.
8. How to cancel
Email contact@mybluebeacon.com from the address on your account, stating that you wish to cancel and including your name and the property address.
You may also call 1-800-223-5144, but a cancellation within the three-day period must be confirmed in writing to be effective, so follow any call with an email.
You will receive written confirmation of your cancellation and, where a refund is due, confirmation of the amount and the date it was issued.
9. Contact
BlueBeacon
Legal Entity: Beacon Strategies LLC
4440 PGA Blvd, Suite 600
Palm Beach Gardens, FL 33410
Email: contact@mybluebeacon.com
Phone: 1-800-223-5144
This policy should be read together with the Terms and Conditions and your Advertising Membership Agreement. Where a signed agreement gives you additional cancellation rights, those rights apply.